Pass refund request

All fields marked with an asterisk (*) are required.

Please fill out the form below to request a refund.

Please note that you must submit supporting evidence (online or by mail) with your request.

Personnal information

Ms.

Mr.

First name

Last name

Address

City

Zip code

Day phone number

Courriel

Where did you purchase your ticket?

OPUS card

RTC Nomade paiement app

àVélo bike sharing

OPUS card number

If you selected RTC Nomade paiement app, type NUL in the following box

Please select the reason of the refund request

Reason of the refund request

The pass isn’t valid yet (I don’t need the pass for next month)* – The request must be submitted before the first of the month.

Passe de session (student pass) refund request

Purchase of a duplicate pass* – Both OPUS cards must be registered in the same person’s name.

Purchase of a transit pass despite L’abonne BUS withdrawals

Purchase of an RTC pass instead of a pass 'from' another transit authority (Lévis, Jacques-Cartier MRC, etc.)

Death

Illness or hospitalization – The request must be made before the 15th of the month.

Job loss – The request must be made before the 15th of the month.

Other reason – The request must be made before the 15th of the month.

State the reason for your request in a few words.

Information for the refund request

Title to refund

Amount paid

These are the supporting documents you must submit with your request.

How would you like to send us the supporting documents?

Document type

Online (with scaned documents)

By mail

Please mail the required supporting documents to the following address within 15 days of submitting your refund request. Your request will be processed upon receipt of the supporting documents. Réseau de transport de la Capitale 820 Avenue Ernest-Gagnon, Québec, QC G1S 3R3

RTC receipt (showing your OPUS card number)

Only document with the following extension are accepted: .jpg, .png ou .pdf. Max size of per document: 2mo.
One file only.
500 MB limit.
Allowed types: jpg png pdf.

Receipt 'from' merchant (your method of payment must appear on the receipt)